We have set rules that govern how we interact with each other in the society, laws of the land, concerning our customs and traditions and even religious rules. In the world of business, it is no different.
Etiquette according to oxford languages is the customary code of polite behaviour in society or among members of a particular profession or group. When we put this meaning in a business context, it simply means that Business Etiquette is a set of rules that prescribe how individuals act among their colleagues or partners.
You may ask, what is the importance of business etiquette?
When the laws of society are not respected or upheld, there is anarchy. In business, business etiquette provides a means whereby professionals interact in ways that make them comfortable and confident without causing a stare or forming a nuisance. This in turn fosters a good working relationship.
In a professional setting, the basic rules are but not limited to;
- Show up on Schedule
In the business world, Five minutes ahead of schedule is late. Permit yourself sufficient opportunity to show up expeditiously. Get comfortable. Showing up at a gathering precisely at the designated time can cause you to feel hurried, and you will look it. When you are prompt, you show you regard for your colleagues and boss or partners. This rule applies for both the work place or business meetings/dates.
- Dress Suitably
Dress code can vary from one field to another and environment to environment, a few things similar. Perfect ironed clothes and generally cleaned, shut toe shoes are deemed formal an unquestionable required. If your job requires particular attire, dress up looking neat and presentable.
- Communication. In business, communication is very vital to the success and growth of an organization. How you respond to staff, how you respond to your boss, partners and co-workers are great determinant of a good working relationship.
Presently, there are various means of communicating in a formal world.
- Physical Conversations
- Through Phone Calls
- Through Emails
When communicating in person/ physically, avoid over applauding a person’s appearance, it could make them feel uncomfortable and awkward. Keep in touch 60% to 70% of the time. During the conversation, match their talking volume. Do not speak too loud or too low and most importantly, show interest in the conversation. It is wrong to fiddle with your phone when talking, rather keep it reserved in your pocket.
Phone calls take up another dynamics. Always ask if the pitch of your voice is ok or if you need to increase. It is wrong to engage in other activities on your phone when on a call. When on a conference call and you are not required to speak, keep your device mute until you have are given the opportunity to address others.
For Emails, try responding to inward messages in one day and external messages in three days. Avoid the abuse of punctuation marks especially the exclamation mark. Make your mail as brief as possible.
It is very typical to have business dates with investors, partners or between employers and employees. It is important to follow these guidelines.
(i) Eat before attending. Eat light, so you don’t show up hungry
(ii) Make sure your phone is on silence mode
(iii) If you still tuck your napkin into your shirt, you are wrong. Rather do this; when you plunk down, put your napkin on your lap with the open finish of the crease away from you.
(iv) For placement of the food wares, forks typically go on the left, yet in the event that you at any point see a little fork to your right side, it’s a shellfish fork.
Your water glass will consistently be on the left-hand side of your wine glass.
(v) Always take cognizance of what your host is ordering, and when given the chance, order something simple and inexpensive.
(vi) When eating, make sure your cutleries are rightly positioned. Utilize the fork in your left hand to hold the food down while you cut it with the knife in your other hand. When you cut a reduced down piece off, keep the fork in your left, and carry the piece of food to your mouth with the fork with the prongs bending towards the ground
(vii) You can make the move to pay, and ultimately, thank your host for the meal.
To fit into the cooperate world, adhere to the listed steps, grow, devote yourself to study with a relentless spirit to learn. As the world develops, there are gradual changes which affect our business and work. Learn to embrace the change; learn to cope with these changes. If there is something Covid-19 has thought the business world, it is the fact that remote work is sustainable.